Privacy policy

SREEPUR VILLAGE PRIVACY POLICY

This privacy notice tells you what to expect us to do with your personal information.

·    Contact details

·    What information we collect, use, and why

·    Lawful bases and data protection rights

·    Where we get personal information from

·    How long we keep information

·    How to complain

 

CONTACT DETAILS

Post: 78 Beckenham Road, Beckenham, Kent, BR3 4RH,

Telephone: 02086587585

Email: emma@sreepurvillage.org

WHAT INFORMATION WE COLLECT, USE, AND WHY

We collect or use the following information to receive donations or funding and organise fundraising activities:

·    Names and contact details

·    Addresses

·    Payment or banking details

·    Donation history

·    Tax payer information (for Gift Aid purposes)

·    Gifts in wills

·    Visitors to our stores and website

We collect or use the following personal information for service updates or marketing purposes:

·    Names and contact details

·    Addresses

·    Marketing preferences

·    Recorded images, such as photos or videos

·    Call recordings

·    Purchase history

·    Donation history

·    Records of consent, where appropriate

We collect or use the following personal information for dealing with queries, complaints or claims:

·    Names and contact details

·    Address

·    Purchase or service history

·    Financial transaction information

·    Correspondence

We also collect or use the following special category information for dealing with queries, complaints or claims. This information is subject to additional protection due to its sensitive nature.

LAWFUL BASES AND DATA PROTECTION RIGHTS

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

·    Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.

·    Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.

·    Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.

·    Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.

·    Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.

·    Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.

·    Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

OUR LAWFUL BASES FOR THE COLLECTION AND USE OF YOUR DATA

Our lawful bases for collecting or using personal information to receive donations or funding and organise fundraising activities are:

·    Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·    Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o  Sreepur Village Bangladesh has a legitimate interest in processing donors\' and supporters\' personal information to receive donations and organise fundraising activities because effective donor management and engagement is fundamental to sustaining our charitable mission of supporting vulnerable women and children in rural Bangladesh. The processing of this information is necessary to facilitate secure donation transactions, issue Gift Aid declarations and tax-efficient giving receipts, maintain accurate financial records for regulatory compliance, and organise targeted fundraising events that maximise charitable income. The benefits of this data processing significantly outweigh any potential risks to individuals because it enables us to steward donations responsibly, demonstrate transparency and accountability to supporters, and ultimately deliver life-changing programmes including shelter, education, healthcare, and skills training to our beneficiaries. Whilst we acknowledge that data processing carries inherent privacy considerations, we implement robust security measures, limit data use strictly to legitimate charitable purposes, provide clear communication about how information is used, and ensure donors retain full control through easy opt-out mechanisms. The societal benefit of enabling effective charitable fundraising—which directly translates to improved welfare for some of Bangladesh\'s most marginalised individuals—substantially justifies the minimal privacy impact on supporters, particularly given our commitment to transparent, respectful, and secure data handling practices that prioritise donor interests alongside our charitable objectives.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

·    Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·    Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o  Sreepur Village Bangladesh has a legitimate interest in processing supporters\' personal information for marketing purposes because maintaining ongoing communication with our supporter community is essential to demonstrating accountability, sharing the impact of their contributions, and ensuring transparency about how charitable funds are utilised to support vulnerable women and children in rural Bangladesh. This processing is necessary to provide supporters with meaningful updates about programme developments, success stories, and the tangible outcomes their donations have achieved, which serves the important function of building trust and enabling informed decision-making about future giving. The benefits of this communication significantly outweigh any potential inconvenience to recipients because it ensures supporters can see the direct impact of their generosity, helps prevent charitable fraud through transparency, and enables them to stay connected with causes they care about. Whilst we recognise that receiving marketing communications may involve some minor inconvenience, we implement respectful communication practices including clear unsubscribe options in every message, frequency controls to avoid overwhelming supporters, and content that prioritises informing rather than simply soliciting. The substantial societal benefit of maintaining an engaged, informed supporter base—which directly contributes to the sustainability of our life-changing programmes—justifies the minimal privacy impact, particularly given our commitment to using personal information solely for legitimate charitable purposes and our supporters\' ability to control their communication preferences at any time.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

·    Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

WHERE WE GET PERSONAL INFORMATION FROM

·    Directly from you

·    Family members or carers

HOW LONG WE KEEP INFORMATION

Here's a small paragraph on data retention in UK English:

We retain personal information for a period of five years from the date of last contact or engagement with our organisation. However, for individuals who have made donations to Sreepur Village Bangladesh, we retain their personal information indefinitely to maintain accurate financial records, ensure proper stewardship of charitable funds, and comply with regulatory requirements for charitable organisations. Donors and their family members retain the right to request deletion of their personal information at any time by contacting us directly, and we will honour such requests whilst ensuring we maintain any records required by law for financial reporting and regulatory compliance purposes.

For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above. 

HOW TO COMPLAIN

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address: